Refund policy

You may request a return within 30 days after delivery. Contact jack@swift-tek.com with your order number and the reason for your return. We will provide return instructions and the correct return address. Do not ship to an address on a package or business record without confirming the return instructions with us.

Return the same device, with its included accessories, in the condition received except for the issue you reported. Back up and remove your personal data, sign out of Apple ID, Google and other accounts, and remove activation locks before shipping. Package electronics securely. This requirement does not prevent you from reporting a device that cannot be reset because of a fault.

If an item arrives defective, damaged or different from your order, contact us with details and photos if available. Swift Tek will cover the return shipping for these issues. For a change-of-mind return, you pay return shipping. We do not charge a restocking fee. Damage caused after delivery, missing items or a different returned device will be assessed and explained to you before any adjustment; applicable consumer rights are preserved.

After we receive and inspect your return, we will notify you of the refund decision and process any approved refund to your original payment method within 10 business days. Your bank may take additional time to post the credit. Original shipping charges are refundable when we supplied a defective, damaged or incorrect item; they are not refundable for a change-of-mind return. We will not issue a duplicate refund if one has already been processed.

Our products include the 30-day warranty described in their listings, starting on delivery. Contact jack@swift-tek.com during that period for a covered problem so we can arrange an appropriate repair, replacement or refund. The warranty does not replace your return rights or rights under applicable law. Phone battery-health and included-accessory guarantees apply as stated on the applicable product listing.